1. What the acceptance guarantee means
PlanningMapsUK does not guarantee planning permission or automatic validation in every circumstance. Our acceptance guarantee is limited: if a map is rejected because of a PlanningMapsUK preparation or compliance fault, we will review it and, where the fault is ours, correct and reissue the affected map.
2. What is covered
Examples of issues normally covered by this policy include:
- a boundary redraw we prepared incorrectly from the instructions given to us;
- a missing street name, required label, north point, scale reference, copyright notice, or other required map marking;
- an incorrect crop, wrong paper setup, or wrong scale caused by PlanningMapsUK processing;
- a corrupted, blank, or materially defective output file; or
- another map-preparation defect that is attributable to PlanningMapsUK.
3. What is not covered
This policy does not cover:
- planning refusal or delay for reasons unrelated to the map itself;
- changes in local authority policy, validation guidance, or officer preference after purchase;
- the customer selecting the wrong property, wrong extent, wrong product, or wrong scale;
- later project changes, updated site boundaries, or revised submission requirements; or
- customer-requested redesigns or edits that are not correcting a PlanningMapsUK fault.
Customer-requested amendments may still be available under an active Plan Protect term, but those changes are a separate support entitlement and not part of this acceptance guarantee.
4. Customer-input corrections
If the issue comes from customer instructions or customer-selected inputs, the order is not refundable. We may offer a paid correction/reissue service or require a new purchase, unless we choose to waive the fee.
Where Plan Protect is active, the included cover is limited to boundary changes, annotation changes, map-view readjustments up to 10%, plan name changes, produced-for changes, and PDF re-downloads. It does not include CAD, new scales, or new paper sizes.
5. Our usual remedy
The normal remedy is correction and reissue of the affected map. Refunds are not the default remedy and are only considered where correction is not reasonably possible or where required by law.
6. What to send us
If you believe a PlanningMapsUK map fault exists, send us:
- your order number;
- a short explanation of the issue;
- the rejection or validation comment, if available; and
- a screenshot or markup showing the affected area if that helps explain the problem.
7. Examples
Usually covered
- We redraw the red line incorrectly from the boundary you clearly provided.
- A street name that should appear on the plan is missing because of our output process.
- The generated PDF is at the wrong scale due to a PlanningMapsUK export issue.
Usually not covered
- You later decide the red line should include extra land not selected at checkout.
- The authority asks for additional planning material unrelated to the map.
- You ordered separate maps and later decide you would rather have bought the bundle.
8. Contact
Email support@planningmapsuk.co.uk and include "Map correction request" in the subject line so the issue can be triaged quickly.