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PlanningMapsUK Legal

Terms of Sale & Service

Product-specific terms for PlanningMapsUK digital maps, CAD plans, printed add-ons, and title documents.

Last updated: 29 August 2026

1. Who we are

In these terms, "PlanningMapsUK", "we", "us", and "our" refer to the PlanningMapsUK service.

These Terms of Sale & Service apply whenever you buy a product or use the PlanningMapsUK service. The version shown at checkout applies to that order.

PlanningMapsUK is a trading name of WTF PROPERTY INVESTING LIMITED (company number 12744209), a company registered in England and Wales. Our registered office is Omega Court, 376 Cemetery Road, Sheffield, South Yorkshire, United Kingdom, S11 8FT. See our Companies House record.

Our PDF and CAD map outputs use licensed Ordnance Survey data under OS licence number AC0000871051. The relevant Crown copyright and licence wording is reproduced on the supplied output where applicable.

2. What we sell

PlanningMapsUK sells licensed mapping and document products, including:

  • single PDF plans;
  • PDF bundles;
  • CAD plans in DWG and DXF format;
  • printed map add-ons; and
  • Land Registry title document add-ons where offered; and
  • personalised Party Wall notice, consent and case-management packs.

We supply licensed mapping and document outputs only. We do not provide planning, surveying, legal, architectural, or design advice. You remain responsible for checking that the ordered product, site, extent, and submission package are right for your project.

3. Orders and separate contracts

Each checkout creates a separate contract. Orders are not merged or repriced after purchase. If you later buy additional maps or a bundle, you do not gain retrospective bundle pricing, credits, offsets, or partial refunds for earlier standalone orders.

You must review your property address, boundary, scale, paper size, orientation, and any other selected options before placing your order.

4. Prices and tax

Prices shown at checkout are the final prices payable for the selected product and any selected add-ons. Pricing may change for future orders, but not for an order already accepted.

PlanningMapsUK is not VAT registered. VAT is not charged.

5. Immediate digital supply

PlanningMapsUK digital products are supplied immediately after payment unless a technical issue requires manual intervention. By placing an order, you request immediate digital supply to start after payment.

Once digital supply starts, you acknowledge that the 14-day cancellation right for that digital content is lost, subject to any rights that cannot be excluded by law.

6. Product-specific licence and use rules

All mapping products are supplied under licensed Ordnance Survey data rights and remain subject to Crown copyright, database rights, and any applicable sublicence conditions.

Single PDF plans and PDF bundles

  • Each purchased PDF plan authorises a maximum of 1 printed copy unless additional printed copies are bought from us.
  • Standard PDF and PDF-bundle downloads remain available for 14 days from the order date unless an active Plan Protect term applies.
  • PDF rights are non-transferable and limited to your own project and submission use.
  • You must not duplicate or forward the PDF, remove its attribution, or resell, repackage, sublicense, scrape, extract, or reuse the mapping data as a standalone mapping resource.
  • If you need more printed copies, you are responsible for purchasing the additional rights before making them.

Plan Protect

  • Plan Protect is an optional 12-month PDF-only support entitlement for single PDF plans and PDF bundles.
  • While active, it covers boundary changes, annotation changes, map-view readjustments up to 10%, plan name changes, produced-for changes, and PDF re-downloads.
  • Plan Protect does not cover CAD, new scales, or new paper sizes.
  • If Plan Protect expires, re-download access ends unless a fresh Protect purchase is made.

CAD plans

  • Each CAD purchase includes a 12-month licence from supply.
  • The licence is limited to one site and one project, is non-transferable, and may only be shared with your architect, planner, consultant, or contractor team for that same project on no less restrictive terms.
  • When the licence expires, raw CAD download and reuse rights end and a fresh purchase is required for further use.

Printed add-ons and title documents

  • Printed copies are an add-on fulfilment service tied to the purchased digital plan.
  • A supplied physical map may be retained and used for its stated project, but the licensed mapping must not be copied, modified, extracted, reused, or redistributed except where permitted by law.
  • Title documents are supplied per requested title and only where the underlying source can be retrieved.

Address search and Royal Mail PAF data

Our address-search service uses AddressBase® Core, which contains Royal Mail Postcode Address File (PAF®) data. Royal Mail Group Limited owns the intellectual property rights in PAF data and the PAF brand.

  • Your right to use an address result is personal, limited, and non-transferable.
  • You may use a selected address to obtain and use the PlanningMapsUK product or service you requested.
  • You must not copy, extract, compile, publish, resell, sublicense, or use address results to create or maintain a separate address database.
  • You must not remove any Royal Mail or Ordnance Survey copyright, database-right, trade-mark, or attribution notice.
  • Business customers are responsible for ensuring that their authorised users comply with these restrictions.

Party Wall packs

  • The pack is a self-service document and workflow product for straightforward projects in England and Wales.
  • It does not provide legal advice, a site inspection, a completed professional schedule of condition, surveying services, or a Party Wall Award.
  • You are responsible for giving complete and accurate information, identifying every adjoining owner, obtaining any required plans, signing and serving notices correctly, and checking the generated documents before service.
  • Special foundations, complex ownership, basements, work already begun, uncertainty about foundations or boundaries, and any dispute may require advice from a party wall surveyor or solicitor.
  • A neighbour's online response is evidence of the response recorded through the link; you remain responsible for ensuring the respondent has authority to act for the relevant adjoining owner or owners.

7. Prohibited use

You must not:

  • resell or redistribute outputs as a product or service;
  • sublicense mapping data beyond the limited project-team sharing expressly allowed above;
  • extract, reverse engineer, or reuse OS data as a separate dataset;
  • remove copyright or attribution notices;
  • use PlanningMapsUK outputs to train, fine-tune, benchmark, or validate AI or machine-learning systems; or
  • use the service in a way that breaches law, third-party rights, or applicable OS licensing requirements.

We and our licensors reserve the right to restrict access, suspend supply, or enforce these licence terms where misuse is identified or required by law or licensor instruction.

8. Refunds, cancellations, and corrections

Refund and correction rules are set out in our Refunds & Cancellations Policy and Map Acceptance Guarantee & Corrections Policy.

In summary, digital PDF and CAD products are non-refundable for change of mind once checkout completes and supply starts. Where a PlanningMapsUK fault exists, our standard remedy is correction or reissue first. Refunds are only offered where correction is not reasonably possible or where required by law.

Customer-requested PDF amendments outside a PlanningMapsUK fault are only included where an active Plan Protect entitlement applies or where we separately agree a paid reissue.

9. PlanningMapsUK acceptance guarantee

If a map is rejected because of a PlanningMapsUK preparation or compliance fault, we will review the issue and, where the fault is ours, correct and reissue the affected map. This is a limited acceptance guarantee for our own map-preparation or compliance faults, not a guarantee of planning permission or application validation in every case.

10. Customer responsibilities

  • Check the ordered boundary, site extent, product type, and address before paying.
  • Review the delivered output before submitting it to a local authority or third party.
  • Print PDFs at 100% scale where scale accuracy matters.
  • Ensure your project team complies with all licence restrictions that apply to the supplied output.

11. Availability and support

We aim to keep the service continuously available, but we do not promise uninterrupted operation. Planned maintenance, licensor issues, technical faults, or events outside our control may delay delivery or access.

12. Liability

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to that, PlanningMapsUK is not liable for indirect or consequential loss, lost profit, lost chance, wasted professional time, planning refusal on non-map grounds, or customer loss arising from incorrect information, wrong site selection, or misuse of the output.

13. Suspension and termination

We may suspend or terminate access to the service or a specific order where reasonably necessary for security, misuse, payment issues, legal compliance, or licensor requirements.

14. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction unless applicable consumer law says otherwise.

15. Contact

For support or legal queries, contact support@planningmapsuk.co.uk or use our contact page.